Waste collection and street sweeping service reporting

Service reporting as a tool for better management and meeting technical service quality requirements

In a sector where service users are increasingly attentive to service quality and regulatory pressure is growing, waste management utilities are increasingly expected to adopt management models based on measurement, documentation and continuous improvement. Service reporting therefore plays an increasingly strategic role in meeting regulatory requirements, the sustainability of business processes and maintaining relationships with service users.

In many organisations, however, the information needed is not structured, fully digital or available when required. Data may be scattered across registers, spreadsheets, paper forms, phone calls and messages. Collecting and checking these data and entering them into business systems and the electronic register involves numerous manual steps and takes up time and resources. Digital, automated service reporting can therefore no longer be postponed.

Automated, map-based service reporting focused on quality

Arcoda’s solution automatically collects and stores historical records of geolocation data and vehicle technical parameters generated during waste collection and street sweeping activities, making them accessible through a map-based web portal.

For waste collection, it enables users to reconstruct a georeferenced history of routes and, through integration with ArcoEVO and ArcoBEAT systems from our partner Sartori Ambiente, individual container emptying operations, including their geographical location and outcome.

For street sweeping, the system also acquires the vehicle’s power take-off status, automatically distinguishing sections where the service is actually provided from sections used for non-service travel.

The georeferenced historical data are made available to all relevant business functions for service reporting through maps, charts and tables.

GPS tracks of completed services, automatically recorded in the system, can be correlated with the street network and compared with the activity schedule, facilitating calculation of the indicators required by the regulatory authority. Through integration with specific solutions from our partner DNA Ambiente, the solution can also digitise and automate the entire waste collection service reporting process, from data generation and acquisition in the field to the calculation of TQRIF technical service quality indicators. This reduces the organisational workload by continuously and automatically checking deviations between planned and completed activities, providing even more effective support for achieving the required technical service quality objectives.

The solution also supports transparency towards the entity commissioning the service. It allows basic information on activities carried out, such as routes travelled and the percentage of street coverage, to be shared selectively with the relevant municipality. The map-based presentation makes service reporting particularly easy to understand, turning it into a management process that promotes transparency, supports internal audits and encourages continuous improvement.